General Questions

Where is Williams Communications located?

We are headquartered at 20848 US-59, New Caney, TX 77357, proudly serving Houston, Montgomery County, and surrounding areas.

What industries do you work with?

We provide services for a wide range of industries, including commercial offices, medical facilities, schools, government agencies, retail, and industrial sites.

Do you offer free consultations or site visits?

Yes, we provide free initial consultations and site assessments to determine your exact cabling, networking, or communication needs.

Structured Cabling

What types of cabling do you install?

We specialize in Cat6, Cat6a, coaxial, and both single-mode and multi-mode fiber optic cabling for reliable and high-speed connections.

Do you certify and test installations?

Absolutely. Every installation includes professional certification and testing to meet industry standards.

Do you offer professional grade cabling certification?

Williams Communications certifies all cabling installations according to ANSI/TIA and ISO/IEC standards. This ensures your network infrastructure meets global benchmarks for performance, safety, and interoperability. Certification not only enhances reliability and data integrity but also minimizes downtime and long-term maintenance costs. We provide documentation for each certified project, giving you confidence that your system is built to industry best practices.

Can you upgrade or service existing cabling infrastructure?

Yes, with over 30 years of experience, we can evaluate, repair, or upgrade your current cabling system without disrupting daily operations.

VoIP & Phones

What is the difference between a cloud-based phone system and a traditional PBX?

Cloud-based systems like Intermedia Unite eliminate costly on-site hardware. They offer flexibility, mobile apps, voicemail-to-email, video conferencing, and lower monthly costs compared to traditional PBX.

Can I keep my existing phone numbers if I switch to your VoIP service (Cloud PBX)?

Yes. We can port your current business numbers to your new cloud-based phone system. Our team handles the entire process for you to make the transition smooth and hassle-free. To begin, we’ll need a Letter of Authorization (LOA), a copy of your most recent phone bill, and a few details about the administrator/owner of your current provider’s account. Once submitted, we’ll work directly with your existing carrier to transfer your numbers, ensuring there’s no disruption to your business communications.

What are the normal timelines related to porting numbers to Intermedia Unite?

The porting process typically takes 2–4 weeks, depending on your current provider and the accuracy of the submitted paperwork. Once we receive your Letter of Authorization (LOA), recent bill, and account administrator details, we’ll begin working with your carrier to complete the transfer. During this time, we can often set up temporary call forwarding so your business never misses a call. Our team keeps you updated throughout the process to ensure a smooth transition.

Do your VoIP solutions support fax-to-email?

Yes, we provide secure fax-to-email options for industries that still require faxing, such as healthcare, legal, and government.

Networking & Wi-Fi

Do you install business Wi-Fi networks?

Yes, from small offices to large facilities, we design and install wireless networks for fast, secure, and reliable connectivity.Can you support data centers or large-scale environments?

Absolutely. We provide structured cabling and fiber solutions specifically designed for data centers and enterprise networks.

Do you provide ongoing network support?

Yes, we offer managed IT services including remote monitoring, system health alerts, and proactive troubleshooting.

Security & Cameras

What are your standard service rates?

Our rates are $125 for the first hour and $95 for each additional hour. After-hours and holiday work is billed at double time. Rates are subject to change.

Do you offer emergency of after-hours support?

Yes, our technicians are available for urgent service calls, including nights, weekends, and holidays. Afterhours/Emergency installation & support labor cost are 142.50 USD per hour and are subject to change.

Do you provide managed services (MSP)?

Yes, Williams Communications offers remote monitoring, backup and recovery, antivirus, and malware protection as part of our managed services program.

Billing, Support & Policies (Suggested Additions)

Do you offer maintenance contracts?

Yes. We provide custom service agreements for ongoing support, tailored to your company’s size and needs.

What payment methods do you accept?

We acept major credit cards, ACH transfers, and checks?

Do you provide warranties on your work?

Yes. All installations include a standard workmanship warranty, and we honor manufacturer warranties on equipment we provide.